This Privacy Policy describes how Rendez LLC., (“Rendez”, “we”, “our” or “us”) will collect, use, process, and share personal information. This Policy applies to visitors and users (individually, “you”) of Rendez’s applications (including the “RendezPoint” app), social media accounts, and other services (collectively, our “Services”). Please note that your use of our Services is additionally subject to our Terms and Conditions. Please note that this Policy does not otherwise cover the use of personal information by third parties or their services, and we do not take responsibility for their privacy practices.
“Personal information” is data that identifies, relates to, describes, can be used to contact, or could reasonably be linked directly or indirectly to you. For purposes of this Policy, there is no meaningful distinction between the terms “Personal information” and “Personal data”
Personal Information We Collect Directly From You. As you use our Services, we may collect the following categories of personal information directly from you:
•
Personal details (such as your name, age, birthday, and gender)
•
Contact information (such as email address, and phone number)
•
Account information (such as login credentials, including email address and password, and account settings)
•
Social media data (if you choose to link your Rendez account with a social media account, Rendez may collect personal information such as name, age, gender, photograph, and other personal information relating to your social media account)
•
Your contacts (such as the contacts in your phone)
•
Access to your calendar (so that you can add events to your Google or Outlook Calendar, at your discretion)
•
Content you publish (including any personal information you include about yourself or others, or in the content you publish using the Services)
•
Photos of you (such as when you add a photo of yourself to your profile, upload photos, or link your social media account to your Rendez account)
•
Communications you send us (such as questions, conversations, complaints, or other information that you may submit to our support team)
•
Other information you may provide (including other information you provide about yourself or others through our Services or to which you provide us with access via third-party platforms)
You may choose not to provide some of the personal information described above. Please note, however, that many of our Services require some personal information to operate, so if you choose not to provide the personal information necessary to operate and provide you with a particular Service or feature of that Service, you may not be able to use that Service or feature. We do not collect sensitive personal information, such as health-related information.
Personal Information Generated By Us. As you use our Services, we generate certain personal information about you, including through automatic data collection and by inferences based on the information we collect about you and your activity. We may automatically collect information about your interactions with the Services. We generate the following categories of personal information about you:
•
Device information. When you visit or use our Services, we automatically collect certain information about your device (e.g., your mobile device, computer, or tablet), including information about your hardware and software, device configuration, and nearby networks. Such data may include data about your device operating systems, browsers, and other software installed on your device, such as IP address or other device identifier; country of origin, region, and language settings; and information about domain servers and wireless or network access points near your device.
•
Usage and performance information. We also automatically collect personal information about your usage of the Services, including information about your searches, statistics about the travel itineraries you share with us, how you interact with the features of our Services and the links you click, your preferences, access times, referring URL, and performance of our Services.
•
Location information. If you use our Services, we may automatically collect approximate location information about you (such as your city) or, with your consent, precise geographic location data from your mobile device when the app is running and when it is not running, depending on the choices you make when you are asked to consent to our collection of location information. The technologies we use to determine your location may include IP address mapping, cell tower position, Wi-Fi position, and GPS signals. We may use and store this information to provide and improve features of our Services, for example, to tailor our Services on a needs-based manner to better facilitate your requests (such as helping you find the hotels or restaurants closest to you) and to provide you with more relevant content in the cities you visit (such as sending you marketing communications relating to goods or services in your current city, including local accommodations and travel options). Rendez does not have control over your device settings, but we do recommend enabling location services on your device so you can take advantage of the location-based features and functionality offered.
•
Inferences about you. We combine the information we collect, generate, or otherwise obtain to draw inferences about your preferences and interests in order to provide and personalize our Services and/or tailor the advertising we and our partners display or offer to you.
We may use your personal information for the following purposes (“Purposes”), to:
•
Provide the Services, which includes providing you with the services, products, and functionality offered through our Services and fulfilling your requests.
•
Authenticate your account credentials and identify you, as necessary to log you in to the Services and ensure the security of your account.
•
Show your travel events and other useful information.
•
Communicate with you about your account or use of our Services, products, and/or functionality (e.g., soliciting reviews and feedback, sending alerts and notifications you have subscribed to, sending you information servicing and administrative emails or other notices required by law); respond to, or follow up on, your comments and questions; and otherwise provide customer service.
•
Send you marketing communications.
•
Operate and improve our Services and develop new products and services, including using analytics to better understand how you use our Services for purposes of product, website, application and service development and to enhance the user experience.
•
Process your payment information.
•
Tailor your experience with our Services, such as by making inferences or combining different pieces of information we have collected about you to offer better functionality or otherwise tailor our Services to you according to your preferences or restrictions.
•
Provide you more relevant advertising on and off our Services, including to show you personalized offers and advertising on and off our Services.
•
Protect against, investigate, and deter fraudulent, unauthorized, or illegal activity.
•
Comply with our policies, procedures and legal obligations, including complying with law enforcement or government authority requests, addressing litigation-related issues, and exercising rights or obligations conferred by law.
•
As otherwise consented to by you and as required or permitted by applicable law. If you give your consent to any further use of personal information, you can withdraw that consent at any time by contacting us using the details set out below.
You have choices about your personal information, and in some circumstances, you may have the right to opt out or object to our uses of your personal information for these Purposes.
Electronic Communications. Consistent with the above Purposes and as permitted by applicable law, we may communicate with you via electronic messages, including email, text message, or mobile push notification to:
•
Send you information relating to our products and Services.
•
Send you marketing communications
With your consent, where required, we may contact you at the mobile phone number that you provide to us by way of direct dial calls, autodialed and prerecorded message calls, and text messages in connection with the above Purposes.
Our Role as Data Controller. For purposes of European Union law and similar data protection regimes, we generally act as a data controller, meaning we determine the purposes and means of processing your personal information. Travel providers whom you use to make reservations, and any social media websites you give permission to interface with the Services are also data controllers. To learn more about how they may use your personal information, you should review their privacy notice(s).
Processing Bases and Consequences. When we process your personal information, we rely on the following legal bases:
•
Performance of the contract we have with you.
•
Compliance with legal obligations to which we are subject (such as when we are obliged to comply with lawful requests from competent authorities such as law enforcement).
•
To serve our legitimate interests (such as tailoring your experience with our Services, carrying out online advertising, and for fraud detection), provided that such processing does not outweigh your rights and freedoms. The processing must also be pursuant to other applicable legal bases for data processing, especially provisions set out under local law.
Consent. To the extent that a legal ground described above would not apply to processing of your personal information by us, we will seek your consent for such specific purpose in accordance with applicable law (such as sending direct marketing messages by electronic means, like email, without an exception from the requirement to obtain consent).
Aggregate Information. We aggregate personal information collected directly from you, information generated about you by us, and information obtained from third parties (with your consent, where required) with personal information collected about other users in order to produce general statistics that cannot be linked to you or any other specific user. Information that has been aggregated and de-identified is no longer considered “Personal Information” and may be subsequently used for any purpose.
Anonymized Information. We may process information that cannot be linked to you or any other specific user using any means available to us, either because it was collected anonymously or has been subsequently anonymized. Information that is anonymous or has been anonymized is no longer considered “Personal Information” and may be subsequently used for any purpose.
We may disclose the personal information we collect (or otherwise generate or obtain) and the content you provide or publish as follows:
•
With other business partners. We may share information with other third-party business partners for their own marketing purposes, including sharing with online advertisers or advertising technology (“ad tech”) companies to provide you with targeted advertising and marketing communications, where permitted under law.
•
With social networking services. We may share (or facilitate your sharing of) your information with social networking services when you use our Services to connect and share your information publicly or with friends or when you use our Services to connect with us on, share on, or use third-party social networking platforms and services.
•
Third-party services or applications you use to log into your account. If you use a third-party service or application (e.g., Facebook) to log into your Rendez account, we may share certain personal information with that third party.
•
With other service providers. We may share information with third-party vendors, consultants, and other service providers who perform services or functions on our behalf.
•
In the event of a corporate transaction. We may disclose or transfer your information to a third party if we sell, transfer, divest, or disclose all or a portion of our business or assets to another company in connection with or during negotiation of any merger, financing, acquisition, bankruptcy, dissolution, transaction, or proceeding.
•
To protect rights and property. We may disclose your information to third parties when we believe in good faith that disclosure is necessary to protect our rights, our property, the integrity of the Services, personal safety, or the interests of you or any other person, and to detect, prevent and/or otherwise address fraud, risk management, security or technical issues.
•
To comply with and as required by law. We may disclose your personal information to government authorities or other relevant third parties in order to comply with applicable legal requirements, judicial proceedings, court orders, legal process, or lawful requests from governmental authorities.
•
Aggregate Information. We may also share aggregate or de-identified information with third parties at our discretion.
•
At your request. We also share your information as directed or requested by you, or subject to your consent.
Rendez maintains commercially reasonable technical, administrative, and physical security measures designed to protect your information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. However, we cannot guarantee that transmissions of your information or your other information will always be secure or that unauthorized third parties will never be able to defeat the security measures taken by Rendez. Except to the extent that liability cannot be excluded or limited due to applicable law, we assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized third-party access, or other causes beyond our control. You play an important role in keeping your information secure. You should not share your username, password, or other security information for your account with anyone. If we receive instructions using your username and password, or other account-specific identification information (e.g., requests associated with your phone number), we will assume you have authorized the instructions. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately as detailed.
Retention. We may retain your personal information for as long as your account is active and for a period of time thereafter to allow you to re-activate your account without loss of information. We may also retain your personal information as necessary to:
•
Maintain logs and business records for analysis, security, and/or audit purposes
•
Comply with record retention requirements under the law
•
Deal with any complaints regarding the Services; and
•
Comply with our legal obligations, protect or defend our rights, resolve disputes and enforce our contracts
Access and Correction of Your Information. If you have created an online account with us and would like to update the information you have provided to us, you can access your account to view and update your information. You may also contact us.
Legal Rights. Where applicable under local law, you may have the following rights regarding your personal information: the right to access personal information we hold, and in some situations, the right to have that personal information corrected or updated, erased, restricted, or delivered to you or a third party in a usable electronic format (the right to data portability). Where applicable, you may also object to how we use your personal information if the legal basis for processing that information is our legitimate interest. Where we are using your personal information on the basis of your consent, and where applicable under local law, you have the right to withdraw that consent at any time. Where you have granted consent to receive direct marketing communications from us, and where applicable under local law, you may withdraw that consent at any time. Where applicable, you may also have the right to register a complaint to your local data protection authority. For residents of the EU and UK, contact the EU data protection authorities. For residents of Australia, if you are not satisfied with the outcome of your complaint after first contacting us, you may wish to contact the Office of the Australian Information Commissioner.
The personal information that we process may be transmitted or transferred to countries other than the country in which you reside. Those countries may have data protection laws that are different from the laws of your country.
To the extent our Services contain links to other websites or services that are not owned or controlled by Rendez, this Policy does not apply. This Policy only applies to information collected by our Services. We have no control over these third party websites, and your use of third party websites and features are subject to privacy policies posted on those websites. We are not responsible or liable for the privacy or business practices of any third party websites linked to our Services, including those of our group companies. Your use of third parties’ websites linked to our Services is at your own risk, so we encourage you to read the privacy policies of any linked third party websites when you leave one of our Services.
These disclosures describe how Rendez collects, uses, processes, and discloses personal information of California consumers and the rights you may have under California law. California law requires that we describe the personal information we collect about California consumers, including by identifying specific categories of information California law requires that we provide you with information about certain disclosures of personal information to third parties, where the disclosure involves monetary or other consideration. California treats these disclosures as “sales” of information, even if no money changes hands. Some of the disclosures we make constitute “sales” under California law and involve the disclosure of the following types of personal information:
•
Identifiers
•
Commercial information
•
Internet activity
•
Geolocation data
•
Inferences
We also disclose certain personal information for “business purposes,” such as disclosures to service providers who assist us with securing our Services or delivering marketing messages and advertisements. We disclose the following types of personal information for our business purposes:
•
Identifiers
•
Characteristics of protected classifications under California or federal law
•
Commercial information
•
Internet activity
•
Geolocation data
•
Visual information
•
Professional or employment-related information
•
Inferences
California law grants certain rights to California consumers. These include the rights to:
•
Access specific pieces of personal information
•
Learn about how we process and share personal information
•
Request deletion of personal information
•
Opt out of “sales,” as that term is defined under California law
You may exercise your right to opt out of “sales” by sending an email to help@rendez.ai with “Do Not Sell My Info” in the Subject Line. In the email, please be sure to include your full name and the phone number that was used to set up your Rendez account. We will not discriminate against you for exercising any of your rights under California law. Unless permitted under California law, we will not deny you Services; or provide you a different quality of Services. Please note that Rendez’s denial of your rights for reasons mandated or permitted by the CCPA or applicable law is not considered discriminatory.
Our Services are not directed at or intended for use by children. We do not knowingly collect information from children under 16 years of age. If you become aware that your child or any child under your care has provided us with information without your consent, please contact us.
Except to the extent limited by applicable law, we will update this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, and other factors by prominently posting notice of the update on our Services. Changes to our Privacy Policy will be effective when posted and the new effective date will be identified. If we make any changes to the Privacy Policy that materially impact previously collected personal information about you, we will make reasonable efforts to provide notice and obtain consent to any such changes as may be required by law.